Returns & Refunds

Last Updated: April 2026

At Thmins, we aim to provide clear and fair return support for eligible orders. Thmins is the storefront brand shown on this website and is operated by Thmins Lighting Co., Ltd.

Returns Policy Summary

• Brand: Thmins
• Legal company: Thmins Lighting Co., Ltd
• Email: sales@magnetic-knife-holder.com
• Accepted return types: Defective and non-defective products
• Exchanges: Accepted for eligible items
• Condition: New and unused items only
• Return window: 30 days from delivery
• Return method: By mail
• Return shipping: Customer responsibility for non-defective returns
• Restocking fee: No restocking fee
• Refund processing: Approved refunds are processed within 5 business days

1. Return Window

You have 30 days from the date of delivery to request a return or exchange. After 30 days, we unfortunately cannot offer a refund or exchange.

2. Eligibility & Condition

To be eligible for a return or exchange, the item must be in new and unused condition and returned in its original packaging, including protective foam, manuals, and accessories when applicable.

Items showing signs of wear, use, or customer-caused damage after delivery are not eligible for return.

3. Defective and Non-Defective Returns

• Defective, damaged, or incorrect items: If the product arrives damaged, defective, or we sent the wrong item, we will support the return and cover the return shipping cost for the approved case.
• Non-defective returns: If you no longer want the product, ordered the wrong variant, or changed your mind, returns are still accepted within the return window, but return shipping is the customer’s responsibility.

4. Exchanges

Exchanges are accepted for eligible items within 30 days of delivery. Contact us first so we can confirm availability and provide the correct return instructions.

5. How To Start a Return

1. Email your order number and return reason to sales@magnetic-knife-holder.com.
2. Our support team will review the request, usually within 1 business day.
3. If approved, we will provide the correct return instructions and the correct return address for that order.

Note: Please contact us at sales@magnetic-knife-holder.com before returning any item. We will provide the correct return instructions and return address based on your order.

6. Fees and Refund Timing

• Restocking fee: We do not charge any restocking fee for eligible returns.
• Refund timing: Once the returned item is received and inspected, approved refunds are processed to the original payment method within 5 business days.
• Bank timing: Your bank or card provider may need additional time to post the refund.

7. Order Support

If you need help before or after placing an order, please contact our support team at sales@magnetic-knife-holder.com.