Returns & Refunds
Important store policy details for orders, payments, customer support, and post-purchase handling.
Product condition
Returns are accepted for new items only. Returned products must be unused and in their original condition.
Return window
Return requests must be made within 30 days of delivery.
Return method
Eligible returns are handled by mail. Return instructions can be requested through the Contact page.
Return label and fees
Customers are responsible for the return label and return shipping cost. No restocking fee is charged.
Refund processing time
Approved refunds are issued to the original payment method and are typically processed within 5 business days after the return is received and reviewed.
Damaged or incorrect items
If an item arrives damaged, defective, or different from the order placed, contact us promptly through the Contact page and include the order number and clear photos when possible.